Refund policy

Due to the nature of our digital products, all sales are generally final and non-refundable once the digital content has been delivered or access has been granted. When you make a purchase, you acknowledge that the digital nature of our products means they cannot be "returned" in a traditional sense.

Refund Requests

While refunds are not typically offered, we may consider refund requests on a case-by-case basis at our sole discretion. If you wish to request a refund, please contact us at info@velvetimagelab.com with your order details and reason for the request.

Exceptions / Non-Refundable Items

The following are never eligible for refunds: - Downloaded or accessed digital content - Digital gift cards - Subscription services after the service period has begun - Custom or personalized digital products

European Union Rights

For customers in the European Union: Please note that the EU consumer protection laws' right of withdrawal (cooling-off period) does not apply to digital content where the delivery has begun with the consumer's prior express consent and acknowledgment that they thereby lose their right of withdrawal.

Technical Issues

If you experience technical issues accessing your digital product, please contact us immediately at info@velvetimagelab.com. We will work with you to resolve any access or download problems before considering any refund requests.

Refund Processing

In the rare case that a refund is approved, it will be processed to the original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.

You can contact us with any questions about this policy at info@velvetimagelab.com.